FAQ
Frequently Asked Questions
SHOPPING INFORMATION
Delivery charges depend on your location and the size of your order. Shipping costs are calculated during checkout and will be displayed before you finalize your purchase.
Delivery times vary depending on your location and the type of product. Handmade items usually take longer due to the crafting process.
After you place an order, you will receive an email confirmation with your order details. Handmade items will then go into production, while other items will be processed for immediate shipping.
Yes, an invoice will be emailed to you upon completing your purchase. You can also access your invoice through your account on our website.
The delivery time depends on various factors such as your location, shipping method, and the processing time required for the specific item. We strive to process and ship orders as quickly as possible.
PAYMENT INFORMATION
Payment is typically processed at the time of purchase. You may see a pending transaction on your account until the payment is fully processed.
We accept major credit cards, PayPal, and other secure payment options displayed during checkout.
PRODUCT & ORDER INFORMATION
A wishlist allows you to save items you love for future purchases. You can add products to your wishlist while browsing and revisit them later in your account.
If you receive a damaged or incorrect product, please contact us immediately with your order details and photos of the issue. We’ll assist with a replacement, return, or refund.
Orders can be canceled or modified within 24 hours of purchase. Handmade items cannot be canceled once production begins. Please contact us as soon as possible for assistance.
HANDMADE PRODUCTS INFORMATION
All handmade crochet items are individually created with care and precision. Due to their handmade nature, each piece is unique and may have slight variations.
We use high-quality yarns sourced from trusted suppliers for our crochet creations. The specific materials may vary depending on the item. We like using soft, durable, anti-pilling, and eco-friendly materials to ensure the best quality and comfort.
Absolutely! We welcome custom design requests and personalized orders. We understand that everyone has unique preferences, and we are happy to work with you to bring your vision to life.
Care instructions may vary depending on the specific item and materials used. In general, we recommend gentle hand washing or machine washing on a delicate cycle. It’s best to air dry or lay flat to prevent stretching or distortion.
SHIPPING INFORMATION
Yes, we offer international shipping to many countries. Shipping options and rates may vary depending on your location. During the checkout process, you can select your country to see available shipping methods and costs. We ship to the United States, United Kingdom, Canada, Australia, and EU countries.
We strive for customer satisfaction. Due to the nature of the handmade products, we don’t accept returns on handcrafted items. Other items can be returned within 14 days of delivery if they are unused and in their original packaging.
Refunds are typically processed within 5-7 business days after we receive the returned item.
